This Privacy Notice covers the activities of the Knepp Castle Estate (which includes Sir Charles Burrell t/a Knepp Castle Estate, Knepp Farm Partnership, Knepp Castle Home Farm, Edward Burrell t/a Knepp Estate B, Knepp Wildland Safaris, Knepp Energy Ltd, Brookhouse Knepp Ltd, Nancy Burrell, Knepp 1983 Settlement and Knepp 1987 Settlement). In this Privacy Notice these organisations are referred to as we, us or Knepp Castle Estate. The Knepp Castle Estate respects your privacy and commits to protecting it through our compliance with the practices described in this notice
This notice describes how we collect, use, protect and share the personal data we may collect from you or that you may provide when you visit our website or when you contact us in connection with an enquiry or to book an event or appointment with us.
The website may include links to third-party websites, plug-ins, services, social networks or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. We do not control these third-party websites, and we encourage you to read the privacy notice of every website you visit.
Please read this notice carefully to understand our policies and practices for processing and storing your personal data. This notice may change from time to time (see Changes to our privacy notice), so please check the notice periodically for updates.
We collect and use different types of data from and about you including:
If we combine or connect non-personal, technical, or demographic data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal data.
We use different methods to collect data from and about you including through:
The ways in which we use your personal information will vary depending on the reason why you are in contact with us. We set out below further information about how we use personal information for different purposes.
If you book to stay at our campsite we will use your information to manage your booking and to deal with any special requests you may have. We may collect information about your health if you need us to have this to manage any special requests.
If you book on one of our safaris we will use your information to manage your booking. We may collect information about your health if you have any particular requirements that we need to know about.
If you enquire about or hire one of our venues for a wedding or another event, we will use your information to respond to your enquiry and manage your booking. This will include details of your event, any special requests and contact details so that we can liaise with you to ensure your event runs smoothly.
If you apply to rent a property from us, we use your information to assess your suitability for one of our properties. If you are an existing tenant, we use your information to manage your tenancy. Full information about how we handle your personal data if you are a tenant is set out in our Tenants Privacy Notice, a copy of which is available on request from Julie Alexander (firstname.lastname@example.org).
We also use your information for the following purposes:
We may also use personal data to contact you about our own and third-parties' goods and services that may be of interest to you. We will only do this if you have signed up to receive our updates or otherwise given your consent for us to contact you in this way. You can change your preferences at any time by using the unsubscribe link on our emails or by contacting us at Rachel Knott (email@example.com).
Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to use your information:
In limited circumstances we may process information relating to your health (for example if you inform us of dietary requirements or where have specific medical needs that we need to know about to enable us to provide you with access to an event or to cater for your specific requirements). In these cases the legal basis which we rely on to use your personal data is consent. By volunteering this information to us you will be consenting to us using it for the purpose that you specify when you provide us with the information.
We share your personal data with the following third parties and in the following ways:
We are based in the United Kingdom. However, some of the service providers that we use may store your data in countries that have different privacy laws that may not be as comprehensive as your own. Where our service provides transfer your personal data outside of the European Union we ensure that they have adequate safeguards in place to protect your personal data.
We’ll use one of these safeguards:
We strive to provide you with choices regarding certain personal data uses, particularly around marketing. If you do not want us to use your email address to contact you with our offers and news, you can opt-out by replying to any promotional email we have sent you or following the opt-out links on that message.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, or plug-ins enabling third-party features. If you follow a link to any third-party website or engage a third-party plug-in, please note that these third parties have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third parties.
You have a number of rights in relation to your personal information - these include the right to:
In addition to the rights set out above you also have a right to object to our processing of your personal data where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information.
If you would like to exercise any of your rights please contact us using the details below.
The security of your personal data is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse and unauthorised access, use, alteration or disclosure. We store all personal data you provide to us behind firewalls on servers employing security protections.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website. Any transmission of personal data is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the website.
We do not direct our website to minors and we do not knowingly collect personal data from children under 13 or as defined by local legal requirements. If we learn we have mistakenly or unintentionally collected or received personal data from a child under 13 without appropriate consent, we will delete it. If you believe we mistakenly or unintentionally collected any information from or about a child under 13, please contact us at firstname.lastname@example.org.
The period for which we will keep your personal data will depend on the nature of our relationship with you. We will keep your personal data for as long necessary to perform the relevant services that you have requested from us. We will also keep data for as long as we are required to do so for legal or regulatory purposes.
We will post any changes we may make to our privacy notice on this page and indicate on the website home page that we updated this privacy notice. If the changes materially alter how we use or treat your personal data we will notify you through a notice on the website home page. Please check back frequently to see any updates or changes to our privacy notice.
If you have any complaints about the way we use your personal data then in the first instance please contact email@example.com who will endeavour to resolve the issue. If we cannot resolve any issue, you have the right to complain to the Information Commissioner.
If you have any questions, comments or requests regarding any aspect of this Privacy Notice, please do not hesitate to contact us by email (firstname.lastname@example.org), phone (01403 713230) or post (Estate Office, Knepp Castle, West Grinstead, RH13 8LJ).